Delivery, Cancellation and Refund Terms

This policy applies to purchases of IGFlow plans provided by Yusuf Özbaş and forms part of the Distance Sales Agreement.

IGFlow is a digital service. No physical product is shipped; there is no shipping or delivery fee.

Delivery is electronic: as soon as your payment is confirmed, the plan is added to your account and the service is ready to use. This usually takes a few seconds.

If your payment was taken but the plan has not been added to your account within 24 hours, write to help@igflow.app or open a support ticket in the panel. The plan is added or your payment is refunded in full.

IGFlow is a service provided instantly in an electronic environment: once payment is confirmed, the plan is assigned to your account and becomes available. Because you approve the immediate start of the service at checkout, the right of withdrawal does not apply, pursuant to Article 15(1)(ğ) and (h) of the Distance Contracts Regulation.

Therefore, once the plan has been assigned to your account, no refund is made except in the cases below.

If your payment was received but the plan could not be assigned to your account for a reason on our side, the full payment is refunded.

If you were charged more than once for the same order, or charged an incorrect amount, the overcharged amount is refunded.

If the service could not be provided at all for more than 7 consecutive days for a reason on our side, the unusable days are refunded or the plan is extended by the same period.

Changing your mind, the service not meeting expectations, or cancelling before the plan period ends.

Action blocks, restrictions or closures Instagram applies to your account. IGFlow works through the account's own session rather than Meta's official API, and this risk is disclosed clearly before purchase.

Suspension or termination of access due to a violation of the Terms of Service.

Plans do not renew automatically; they end at the end of the period and you are not charged again. You do not need to cancel separately.

If you want your account closed, you can open a support ticket. Closing the account does not give rise to a refund for the remaining period.

You can submit a refund request by opening a support ticket in the panel or by writing to help@igflow.app. Include the order date and your account's email address.

Approved refunds are sent to the original payment method within 14 days of approval at the latest. The time it takes to appear in your account depends on your bank.